Support

Pre-order/Order Information

All prices listed are in Canadian dollars, FOB either Markham, Ontario or Shanghai, China.

Under FOB Shanghai, China, the purchaser is the importer of record, and is responsible for ocean freight, import duty, custom clearance and local delivery to location in Canada. We can provide estimate for such costs for budgetary purposes. Upon machine arrival, Far East will provide set-up, operational training, technical support and warranty repairs for a fixed fee depending on the type of machine.

Most sign machines are made to order at the factory. We shall require 100% deposit to proceed, balance on delivery. Delivery time is 6-7 weeks depending on factory order back log and proximity to any holiday schedule.

For stocked machine which is too large or heavy to be shipped via parcel carrier, please call to get a firm quote on transport freight rate to your location.

Set up and Training

When your pre-ordered machine arrives, we will unpack it from its shipping crate and set up the machine at your shop. We will conduct training on the machine with you and your staff to ensure the machine will be productive from day one.

Warranty

All machines carry one year manufacturer’s warranty on all parts and labour, except for laser tube.